Unified Projects LTD. Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email
info@unifiedprojects.co.uk

What information we collect, use, and why

We may collect or use the following information to provide and improve products and services for clients:

  • Names and contact details
  • Payment details (including card or bank information for transfers and direct debits)
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products, and services)
  • Account access information
  • Website user information

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details
  • Addresses
  • Purchase or service history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences
  • Technical data, including information about browser and operating systems

We collect or use the following personal information for recruitment purposes:

  • Contact details (e.g. name, address, telephone number or personal email address)
  • Date of birth
  • National Insurance number
  • Copies of passports or other photo ID
  • Employment history (e.g. job application, employment references or secondary employment)
  • Education history (e.g. qualifications)
  • Right to work information
  • Details of any criminal convictions (e.g. DBS, Access NI or Disclosure Scotland checks)
  • Security clearance details (e.g. basic checks and higher security clearance)

We collect or use the following personal information for dealing with queries, complaints, or claims:

  • Names and contact details
  • Address
  • Account information
  • Purchase or service history
  • Customer or client accounts and records

Lawful bases & data protection rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find full details and exemptions on the ICO’s site.

  • Your right of access
    You have the right to ask us for copies of your personal information, and details of where we got it from and who we shared it with. Some exemptions may apply.
  • Your right to rectification
    You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
  • Your right to erasure
    You have the right to ask us to delete your personal information.
  • Your right to restriction of processing
    You have the right to ask us to limit how we use your personal information.
  • Your right to object to processing
    You have the right to object to the processing of your personal data.
  • Your right to data portability
    You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
  • Your right to withdraw consent
    When we use consent as our lawful basis, you have the right to withdraw your consent at any time.

If you make a request, we must respond without undue delay and in any event within one month. To make a data protection rights request, please contact us using the details at the top of this notice.

Our lawful bases for collection & use

Providing and improving products & services

  • Consent – you have given permission after receiving all relevant information. You may withdraw consent at any time.
  • Contract – we need the information to enter into or perform our contract with you.

Operation of client or customer accounts

  • Consent – as above.
  • Contract – as above.

Recruitment purposes

  • Consent – as above.
  • Contract – as above.
  • Legal obligation – we must comply with legal requirements (some rights such as erasure, objection and portability do not apply).

Dealing with queries, complaints, or claims

  • Consent – as above.
  • Contract – as above.
  • Legal obligation – as above.

Where we get personal information from

  • Directly from you
  • Publicly available sources

How long we keep information

We retain your information as long as necessary to fulfil legal, regulatory, and business requirements, unless you request deletion. Some data may need to be retained to comply with legal obligations.

Who we share information with

  • Professional or legal advisors
  • Organisations we’re legally obliged to share information with
  • Publicly on our website or social media (with your written consent)
  • Suppliers and service providers (with your written consent)

How to complain

If you have any concerns about our use of your personal data, you can:

  1. Complain to us using the contact details above.

  2. If you remain unhappy, complain to the ICO:

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

    Helpline number: 0303 123 1113
    Website: https://www.ico.org.uk/make-a-complaint

Last updated: 13 December 2024